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Frequently Asked Questions

A collection of frequently asked questions on Watches of Switzerland along with detailed answers.

If you're looking for the Sell Your Watch FAQ, click here to visit the page.

Do you offer finance?

We are pleased to confirm we offer 0% Interest Free Credit option within our showrooms. To find out more information about our payment plans available, please contact your local showroom. Interest Free Credit is not available within our Airport and Pre-Owned Showrooms.

How long is your online delivery?

At Watches of Switzerland we wish for your purchase to arrive in perfect condition. Therefore, delivery will be made by our insured courier service and will reach you within 1-5 working days. All delivery times mentioned are subject to stock availability. Some of the brands we stock online can only be ordered directly from their stock. If your item has to be ordered direct, we will be unable to despatch your order within our 'normal' 1-5 day delivery, we will contact you to discuss and advise. Delivery times are extended over bank holidays and maybe extended as the result of any adverse weather conditions that are beyond our control. Please view our Delivery Information page.

Does your website ship internationally?

Unfortunately we are only authorised to despatch items to clients within the UK and Northern Ireland.

Do you offer Tax Free Shopping?

The UK government withdrew the option for both EU and non-EU nationals to shop tax-free in Great Britain from 1 January 2021. If people wish to shop tax-free and are not resident in the UK then the goods will need to be exported by us directly to their overseas residential address.

Please note that we are not able to make sales outside of the UK from our online platforms.

How many years of warranty do I receive with a purchase?

Each of our watches has a minimum of two years warranty. Depending on the Watch and manufacturer, they may be offering further years. Our showroom and Online team would be happy to confirm this for you.

Do you have an after care service?

Our showrooms (Including Heathrow based stores) have a comprehensive range of services. To find out further detail, please check our Services page. If you wish to discuss this further, please feel welcome to contact your local showroom or our online team.

Do you have a repair service?

Our Showrooms (including Heathrow based stores) have a comprehensive range of services. To find out further detail, please check our Services page.

Can you special order items?

We have a superior product selection available within our stores. We may be able to arrange a stock transfer for you or offer a special order service. To find out if this is available, please contact your local store or terminal of departure.

Do you offer insurance?

We offer our 'Sterling Care' insurance service and we would recommend a policy is added with your purchase. Sterling Care offers immediate cover for your precious new item so you are protected from the moment you leave our showroom. Sterling Care is not available online or in our Airport stores For further details, please contact your local showroom or our online team.

UK VAT & Channel Islands

As our website is a mainland UK trading website, all orders are charged at the full UK VAT rate at the time the order is placed.

Watches of Switzerland is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secured Trust Bank PLC trading as V12 Retail Finance and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements.