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- Help & Support
Your personalised shopping experience is tailored completely to you.
You might know exactly what you want help with or you might not be so sure. We will be more than happy to guide you. We offer an exceptionally bespoke and intimate shopping experience with a dedicated member of our in-store team, offering expert help and advice. This service is complementary and allows us to talk you through of the latest collections from the world’s most luxury watch brands. Book your appointment with your local showroom here and we will be in touch shortly to discuss your needs for the date.
In-Store Appointment
Your personalised in-store shopping experience is tailored completely to you and is a complementary service.
Video call
You can talk with a dedicated member of our in-store team via video call from the comfort of your own home.
Over the phone
This service allows us to talk you through the latest from some of the world’s most luxurious watch brands.
Live Virtual Boutique
Get immediate, real-time advice and assistance from our luxury watch and jewellery experts.
Watches
If you're looking for friendly expert and advice on a new watch, please book your personalised in-store shopping experience tailored completely to you.
Repairs
We offer a range of expert services for watches. Having your watch serviced regularly helps maintain its function, appearance and value.
Insurance
We hope no harm comes to your treasured possessions but it’s important that your items are insured. Our experts examine your watch and provide a written valuation that acts a legal document you can use for insurance.
Reaching Out
We invite you to book an appointment with us on your preferred date and time. When you make your choices, we will also ask you for a little bit of information so we can give you the best experience possible.
This includes details such as your name and contact number of course, but also what kind of advice you’d like, what brands you are most interested in and whether the piece is a gift for a loved one or similar.
On The Day
On the day of your appointment, our expert will be on hand to guide you through our pieces, if you are interested in luxury watches, we will be able to advise you on new launches, limited edition pieces and ideal choices for gifts, and more.
You will have your appointment time completely to yourself, meaning you will get a truly personal experience either in person or via virtual appointment.
Making Your Choice
We are confident you will find the perfect piece on the day of your appointment, and if you are ready to purchase on the day, our expert will be on hand to not only process the sale, but advise on your watch guarantees, any maintenance or service advice and ensuring you leave completely satisfied.
If you are interested in a limited edition piece, or pre-ordering a model we are waiting to arrive, we will keep your details on file and give you a call back as soon as we have the timepiece ready for you.
“Excellent service with clear communication from start of purchase. Appointment arranged to suit my schedule with watch ready as promised.”
How long is the appointment?
As long as it needs to be – whilst the appointment times are in 15 or 30 minute intervals this is just to stagger the visit times.
What if I need to re-schedule appointment?
Simply contact the store. Alternatively, on your email confirmation there is an option to reschedule next to the details of your appointment.
How do I cancel my appointment?
You are able to cancel your appointment by contacting the store. Alternatively, on your email confirmation there is an option to cancel next to the details of your appointment.
How many people can I bring to my appointment?
You may want to bring along some company to your appointment or your children which is fine.
Will I be charged for my appointment?
No, we offer this as a complimentary service
Can I come in early and browse before my appointment starts?
Of course, we will be happy to welcome you.
Do you have to make an appointment to click & collect?
No, please come along at your convenience between store opening hours.
© 2023 Watches of Switzerland
Watches of Switzerland is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secured Trust Bank PLC trading as V12 Retail Finance and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements.
